SHIPPING AND DELIVERY

For any order placed onwww.luxxa-boutique.fr, we are committed to preparing your order in 48h to 72h.

When entering their order, the customer must choose the delivery method offered on the e-boutique site and the place of delivery:

  • Colissimo Domicile without signature for delivery in mainland France and Corsica
  • Colissimo Domicile with signature for delivery in mainland France and Corsica
  • Colissimo Domicile without signature for delivery in the overseas territories and overseas
  • Colissimo Domicile with signature for delivery in the overseas territories and overseas
  • Colissimo Point Retrait for delivery in mainland France and Corsica
  • Colissimo Expert at home avec signature for delivery abroad.

Delivery charges are offered starting from 199€ for a Colissimo Domicile delivery with signature in mainland France.

DELIVERY CHARGES: They vary depending on the country of destination and the shipment option

For deliveries in the DOM-TOM and Overseas the time depends on the area:

-Approximately 5 days for Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and St-Pierre-et-Miquelon.

-Approximately 7 days for New Caledonia and Dependencies, French Polynesia, Wallis and Futuna Islands, Southern Territories, and French Antarctica.

In case of absence during a Colissimo Domicile delivery without signature at the address indicated by the customer, the package is left in the customer's mailbox. If this is not possible, and in the case of a Colissimo Domicile delivery with signature, a transit advice note is normally deposited by the carrier: the customer can then collect his parcel from the Post Office, with and identity document, within 15 days after the filing of this notice. Thereafter, the package will be returned to the company LUXXA. The Customer Relations Department will then contact the customer for a possible reshipment or, without the customer's response, for a refund.

All orders returned by the Post on the grounds of NPAI (invalid address) or incorrect addresses will be available within 15 days to the company LUXXA. If the customer wishes the package to be returned to them, they will bear the delivery charges. 

The products are delivered to the address indicated by the customer in their order and visible on their order form. The delivery costs will be indicated to the customer before any payment. Packages are shipped Monday to Friday inclusive, excluding weekends and holidays. The delivery time includes the time of preparation of the order and the time of delivery by the selected carrier. The delivery time is not an exact deadline and our liability cannot be claimed in the event of stock shortage with a supplier or delay in delivery.

The customer can monitor the progress of the processing of their order by contacting the customer service by e-mail to LUXXA at:contact@luxxaofficial.comwho will inform them about the processing status of their order. If the order has been sent, LUXXA will provide a parcel tracking number to the customer, who will then be able to follow their route by going to the websites made available by Colissimo:www.laposte.fr/colissimo.

Each delivery is deemed to have been made as soon as the product is made available to the customer by the carrier, as shown by the delivery tracking method offered on the Colissimo websites mentioned above.

If 5 working days after the shipment of the parcel, the customer has not heard about their order, they must contact the post office closest to the place of delivery. If neither the Post Office nor the delivery tracking system offered on the Colissimo websites and mentioned above does not say they have any track of this package, the customer must then contact the company LUXXA through the Customer Relation Service which will then open an investigation with the postal services. The post's final response times vary from one to three weeks from the date on which LUXXA’S services are taken into account. – If the parcel is found, it is sent to the customer: the reception procedure then follows its normal course (deposit of the parcel or advice of delivery) - If the parcel is declared lost (the final answer is often made within the maximum deadlines, i.e. three weeks), LUXXA then notifies the Customer and immediately initiates the reimbursement of the package (products and shipping costs) or the return of the package within the limits of the stock and to the Customer’s discretion.

In the event of a default in delivery due to a wrong address given by the customer, or any other fault of the latter (absence of name on the mailbox, lack of information, etc.) the return of the package will be reorganized, at the expense of customer.

The following events are considered in particular as force majeure relieving LUXXA of its obligations of delivery: war, riot, fire, flood, strikes, accidents, impossibility of being supplied, confinement…

In any event, delivery of our products on time can only take place if our buyers are up to date with their obligations to us (compliant postal address and contact information, valid transaction…)

It is up to the customer to check the shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it has obvious traces of deterioration. The said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days, not including public holidays, following the delivery of the products, a copy will be immediately sent to the company. LUXXA. Failure to make a claim within these deadlines will extinguish any action against the carrier in accordance with the provisions of article L 133-3 of the Commercial Code.

The customer must ensure that the items delivered to them match the order they placed. In the event that the items delivered do not match in kind or quality the specifications indicated in the delivery note, the customer must inform the Customer Relations Department of this by email at LUXXA:contact@luxxaofficial.comand return the items to the address and under the conditions set out in the article "RETURN POLICY".

RETURN POLICY

In accordance with articles L 121-20 and following of the consumer code, the customer has a period of reflection of fourteen clear days from delivery to reverse their decision and return the ordered item without having to justify reasons nor to pay penalties.

The return costs are the customer’s obligation, except error on our part.


Customs fees may be applied and are the responsibility of the customer for a reception in countries outside the EU and in the DOM-TOM.

Beyond this 14-day period, as evidenced by the postmark, no returns will be accepted..

This complain may be lodged with the LUXXA company:

- priority-based, by phone at +33(0)4.90.24.82.21 Monday to Friday from 9.00 to 17.00 or by logging in on our site in through the menu, contact us, specifying the order reference.

Any complaint not lodged according to the rules defined above and within the time frame cannot be taken into account and will release the company from any liability towards the consumer. Returns will be accepted if and only if they has given their prior agreement.

The items must be returned in their original packaging, complete, labeled, new, unworn, unwashed and with the return slip (supplied on request by logging on to our return portal in your customer area) carefully filled out with the following address:

LUXXA – BOUTIQUE Return Service
36 Allée des Issards
30650 ROCHEFORT DU GARD

France

To be accepted, any return must be reported in advance to the Customer Service of the company Boutique Luxxa. Shipping costs are the responsibility of the consumer.

Returned items that do not meet the conditions listed above (return in their original packaging, neatly folded, complete, labeled, new, unworn, unwashed) or that are rolled into a ball, damaged, damaged, deteriorated or soiled by the customer will not be refunded.

The risks of return are always borne by the customer. The customer is therefore strongly encouraged to return the parcel by any means providing proof of its dispatch and giving it a certain date (recommended with acknowledgment of receipt, followed-up Colissimo, etc.). Otherwise, LUXXA will not be able to process your return.

Once the goods have been received, checked and accepted by our services, LUXXA will issue the customer with a returned product credit valid for 6 months on the site at the latest within fourteen (14) days of receipt by the products.

If you wish to reserve a product in another size, we advise you to re-order in the desired size, and send an email toboutique@luxxaofficial.comto reimburse you for the shipping costs of the second order.

When an order has been placed with a discount voucher, the value of the discount voucher will be deducted from the refund amount in proportion to the number of items ordered.

When an order has been placed with a credit, the returned products will not be subject to a refund. Only exchange or credit will be allowed. For any other information, complaint or question relating to the conditions of mail order put in place by the company LUXXA customers should email to the following address contact@luxxaofficial.com, by reminding in both cases the reference and the date of the order.

If you want to exchange an item for a product of an amount greater than that exchanged, you will have to pay the amount of the difference.