The Luxxa online store has been configured by the LUXXA company, which is the operator of this website. Any order for a product displayed in the online store www.luxxa-boutique.fr requires the prior viewing of these general conditions.
Accordingly, the customer acknowledges that they are fully informed of the fact that their agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products described in this online store.
The customer has the option of saving or editing these general conditions, with the observation that both the saving and editing of this document are their sole responsibility. Prior to placing their order, the customer declares that the purchase of the products is not directly related to their professional activity, the purchase being reserved for their personal benefit. As consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services purchased via the website actually relate to their professional activity.
The online store organized by LUXXA in the website mentions the following information:
- Legal notice allowing a precise identification of the LUXXA company
- Description of the essential characteristics of the goods offered
- Indication, in Euro, of the price of the goods, as well as, if applicable, of the delivery costs
- Indication of the terms of payment, delivery, or performance
- The existence of a right of withdrawal
- The period of validity of the offer or the price
- All of these pieces of information are shown in French. The customer declares to have full legal capacity allowing them to commit to these general conditions
IDENTIFICATION OF THE AUTHOR OF THE OFFER
Limited liability company with a capital of 8 000 euro
Company “SARL LUXXA”
Address: 36 Allée des Issards, ZA La Bégude 30650 Rochefort du Gard, France
THE ENTIRE AGREEMENT
These general conditions are the expression of all the obligations of the parties. To this end, the customer is deemed to accept without objection all of the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the customer can be incorporated herein, since these documents would be incompatible with these general conditions.
Pursuant to the articles L 111-1 and L 113-3 of the consumer code, the basic characteristics and the prices of our products sold electronically are available on the website www.luxxa-boutique.fr
Moreover, the customer receives the information indicated in the articles L 121-18 and L 121-19 of the consumer code, before and after the sale and in particular by these general conditions of sale which they declare to have read before the validation of their order and to which they have access from the website www.luxxa-boutique.fr
The images of the items sold on the website www.luxxa-boutique.fr do not have any contractual value and may vary to a slight extent from the items themselves.
The object of these general conditions is to define the parties’ rights and obligations in relation to the online sale of the goods and services offered by LUXXA to the customer.
This contract includes the following contractual documents, listed in descending hierarchical order: these general conditions; purchase order. In the event of a conflict between the provisions contained in documents of different rank, the provisions of the higher rank document will prevail.
ENTRY INTO FORCE - DURATION
These general conditions come into force on the day when the order form is signed. These general conditions are concluded for the duration required for the supply of the described goods and services, until the expiry of LUXXA’s due guarantees.
The customer's "double click" under the order form is an electronic signature that, between the parties, carries the same value as a handwritten signature.
STAGES OF THE SALE
1- Add the items to your cart.
2- Fill out the order form.
3- Verify the elements of your order, identify and correct any errors made during the entry.
4- Confirm the order, the total price and the all-inclusive price, by clicking on "Pay my order", which signifies acceptance of the General Conditions of Sale.
5- Follow the guidelines from the payment server of our partner CAISSE D’ÉPARGNE to pay for your Luxxa order. Your bank account is debited with the all-inclusive price including the total price of the shipped items and the delivery costs.
6- You will receive an electronic acknowledgment of receipt confirming your order.
7- You receive your parcel at the delivery address indicated when you placed the order.
At the set-up of the account opening form, the communication of their personal data, bank card number and confidential data relating thereto and the order confirmation, the customer undertakes to comply with these contractual conditions pursuant to article 1316-1 of the civil code.
LUXXA may reject any order that is unusual or abusive.
Taking the order: There are different ways:
Via Internet : your order is registered directly and communicated to our team.
Via telephone: a hostess takes your order details, at +33(0)18.104.22.168.21 Monday to Friday from 9.00 to 17.00.
Please have beforehand the references of the items you want to order as well as their price.
By mail: Write to us at the following address: LUXXA, 36 Allée des Issards, 30650 Rochefort du Gard, France, specifying your contact details with your telephone number, if possible, as well as all the details regarding your order (reference, title, size, price of sale, shipping cost & phone number); we will call you for payment.
INFORMATION ABOUT THE PRODUCTS
LUXXA posts on its website the products for sale with the necessary characteristics, which makes it possible to comply with Article L 111-1 of the Consumer Code, which offers the potential customer the possibility to know essential characteristics of the products they wish to buy, before the final
placement of the order.
- The offers posted by LUXXA are only valid within the availability of the stocks.
-Luxxa-boutique agrees to deliver a product in accordance with the contract and is liable for any non-conformity existing upon the delivery.
The prices are shown in euro and are only valid on the day when the customer places the purchase order. They do not take into account the delivery costs, invoiced additionally, and indicated before the confirmation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when placing the order. At no time, the amounts paid can be considered as a deposit or deposits.
The prices after the application of discounts are notified before the confirmation of the order.
Sale prices are valid on a range of items posted on the e-shop, within the availability of the stocks.
To pay for his order, the customer has at hand a payment method ensuring their security. The customer guarantees LUXXA that they have the necessary authorizations to use the payment method, when validating the order form. LUXXA reserves the right to suspend any order management and any delivery if the authorization of card payment is refused on the part of officially accredited bodies or in the case of non-payment. LUXXA especially reserves the right to refuse to make a delivery or to execute an order from a customer who has not fully or partially settled a previous order or with whom a payment dispute is in progress. LUXXA has configured an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge.
Card payment method: Your card number is entered in a secure space by CAISSE D’EPARGNE with the SP PLUS system. We use the 3Dsecure payment system. You will be asked to enter the following payment information (card number, validity date and cryptogram) and to confirm the payment by using an authentication method. Each bank is free to choose its authentication method (please contact your bank to find out your authentication system).
For any card payment made on the website, you are asked to mention your telephone number in your contact details for any verification and, thus, for the avoidance of bank fraud. You can also transmit this information to us by phone at +33 (0) 22.214.171.124.21 (9 a.m. to 5 p.m. Monday to Friday).
After the confirmation of your payment, you will receive an electronic payment receipt with the LUXXA business header, at the e-mail address mentioned in your order.
Customer purchases are paid by payment card. Regarding a payment by bank card (CB, Visa or Mastercard), Caisse d'Épargne is the only one, with its secure space, to have knowledge of the customer's bank information. This information does not pass in any way on the website www.luxxa-boutique.fr
In accordance with the provisions of article L 132-2 of the monetary and financial code, the commitment to pay with a payment card is irrevocable. By communicating their bank card number and the above information, the customer authorizes LUXXA to debit their credit card for the total amount of the order including all taxes (delivery costs included).
To this end, the customer confirms that they are the holder of the bank card to be debited and that the name appearing on this bank card to be debited is indeed theirs; then they communicate in a secure environment on the site of our payment partner CAISSE D ' SAVINGS, the sixteen-digit number and expiration date, appearing on the front of their bank card, as well as, if appropriate, the numbers of the visual cryptogram appearing on the back of the said bank card. For additional security to online payment by credit card, this payment will benefit from the 3D Secure program.
The object of this program is to combat fraud by asking Internet users who wish to make a payment on the Internet to identify themselves when paying by bank card on the online retailer site.
During the transaction, the bank card holder is directed to a page of their bank and enters a data that the bank can verify.
This secure method is signaled by the presence of the logos “Verified by VISA” or “MasterCard SecureCode”
The order will be executed at the latest within 3 days from the day following that on which the customer placed their order. If the ordered product is not available, the customer will be informed as soon as possible and will have the possibility to cancel their order. The customer will then have the choice of requesting either refund, by having the amounts paid within 30 days at the latest of their payment, or the replacement of the product.
The right to use the software of the www.luxxa-boutique.fr shop is granted to the customer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, under Article L122-6-1 of this Code, the customer has a reproduction right exclusively for the configuration of a backup copy, when this is necessary to preserve the use of the software. In any case, the software author retains a property right over their work, which the customer undertakes to observe.
If one or more stipulations of these general conditions are considered invalid or declared as such in accordance with a law, a regulation or following a final decision of a competent court, the other stipulations will remain in full force and according to their scope.
The fact that one of the parties does not claim a breach, by the other party, of any of the obligations indicated in these general conditions cannot be interpreted thereafter as a waiver regarding the obligation in question.
If any of the clause headings and any of the clauses are difficult to interpret, the headings will be declared non-existent.
WARRANTY AND LIABILITY
Notwithstanding the specific warranty conditions offered to the customer with the item delivered, the items sold on the website www.luxxa-boutique.fr are subject to the warranty conditions stipulated by the law.
The liability of LUXXA cannot be claimed:
- in the event of breach of contractual obligations because of an act of God or a force majeure event;
- in the event of non-substantial differences between the photos, texts and illustrations of the items on our website and the ordered items.
These general conditions are subject to French law. This is the case for the substantive rules as well as for the formal rules. In the event of a dispute or complaint, the customer will first contact Luxxa-Boutique to obtain an amiable solution. In a second step and in the event of an appeal, the customer may lodge a complaint with SARL LUXXA, 36 Allée des Issards, 30650 Rochefort du Gard, France.
DATA PROCESSING AND INDIVIDUAL LIBERTIES
Luxxa-boutique.fr is registered with CNIL
The information requested from the customer is necessary for the processing of their order and may be communicated to the contractual partners of the Luxxa-boutique company involved in the execution of this order. The customer can write to the company Luxxa-boutique whose contact details are subject to the confidentiality convention in the website, to oppose such communication, or to exercise their rights of access, rectification with regard to the information concerning them and appearing in the files of the company Luxxa-boutique, in accordance with the law of 6 January 1978.
INTELLECTUAL PROPERTY RIGHTS
The “Luxxa” brand, illustrations, logos and slogans, designs and models appearing on the website are and will remain the exclusive property of the company LUXXA. Any complete or partial reproduction, without the explicit prior agreement of LUXXA, is strictly prohibited in accordance with articles L 335-2 and L 335-3 of the intellectual property code and it is a breach and an offence.