Terms of Sales

The Luxxa online store has been configured by the LUXXA company, which is the operator of this website. Any order for a product displayed in the online store www.luxxa-boutique.fr requires the prior viewing of these general conditions.
Accordingly, the customer acknowledges that they are fully informed of the fact that their agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products described in this online store.
The customer has the option of saving or editing these general conditions, with the observation that both the saving and editing of this document are their sole responsibility. Prior to placing their order, the customer declares that the purchase of the products is not directly related to their professional activity, the purchase being reserved for their personal benefit. As consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services purchased via the website actually relate to their professional activity.
The online store organized by LUXXA in the website mentions the following information: 

  1. Legal notice allowing a precise identification of the LUXXA company
  2. Description of the essential characteristics of the goods offered
  3. Indication, in Euro, of the price of the goods, as well as, if applicable, of the delivery costs
  4. Indication of the terms of payment, delivery, or performance
  5. The existence of a right of withdrawal
  6. The period of validity of the offer or the price
  7. All of these pieces of information are shown in French. The customer declares to have full legal capacity allowing them to commit to these general conditions


Limited liability company with a capital of 150 000 euros
Company “SARL LUXXA”
SIRET 48350054200038
Address: 36 Allée des Issards, ZA La Bégude 30650 Rochefort du Gard, France


These general conditions are the expression of all the obligations of the parties. To this end, the customer is deemed to accept without objection all of the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the customer can be incorporated herein, since these documents would be incompatible with these general conditions.

Pursuant to the articles L 111-1 and L 113-3 of the consumer code, the basic characteristics and the prices of our products sold electronically are available on the website www.luxxa-boutique.fr

Moreover, the customer receives the information indicated in the articles L 121-18 and L 121-19 of the consumer code, before and after the sale and in particular by these general conditions of sale which they declare to have read before the validation of their order and to which they have access from the website www.luxxa-boutique.fr

The images of the items sold on the website www.luxxa-boutique.fr do not have any contractual value and may vary to a slight extent from the items themselves.


The object of these general conditions is to define the parties’ rights and obligations in relation to the online sale of the goods and services offered by LUXXA to the customer.


This contract includes the following contractual documents, listed in descending hierarchical order: these general conditions; purchase order. In the event of a conflict between the provisions contained in documents of different rank, the provisions of the higher rank document will prevail.


These general conditions come into force on the day when the order form is signed. These general conditions are concluded for the duration required for the supply of the described goods and services, until the expiry of LUXXA’s due guarantees.


The customer's "double click" under the order form is an electronic signature that, between the parties, carries the same value as a handwritten signature.


1- Add the items to your cart. 
2- Fill out the order form. 
3- Verify the elements of your order, identify and correct any errors made during the entry. 
4- Confirm the order, the total price and the all-inclusive price, by clicking on "Pay my order", which signifies acceptance of the General Conditions of Sale. 
5- Follow the guidelines from the payment server of our partner CAISSE D’ÉPARGNE to pay for your Luxxa order. Your bank account is debited with the all-inclusive price including the total price of the shipped items and the delivery costs. 
6- You will receive an electronic acknowledgment of receipt confirming your order. 
7- You receive your parcel at the delivery address indicated when you placed the order.

At the set-up of the account opening form, the communication of their personal data, bank card number and confidential data relating thereto and the order confirmation, the customer undertakes to comply with these contractual conditions pursuant to article 1316-1 of the civil code.

LUXXA may reject any order that is unusual or abusive.


Taking the order: There are different ways:
Via Internet : your order is registered directly and communicated to our team.
Via telephone: a hostess takes your order details, at +33(0) Monday to Friday from 9.00 to 17.00.
Please have beforehand the references of the items you want to order as well as their price.
By mail: Write to us at the following address: LUXXA, 36 Allée des Issards, 30650 Rochefort du Gard, France, specifying your contact details with your telephone number, if possible, as well as all the details regarding your order (reference, title, size, price of sale, shipping cost & phone number); we will call you for payment.


LUXXA posts on its website the products for sale with the necessary characteristics, which makes it possible to comply with Article L 111-1 of the Consumer Code, which offers the potential customer the possibility to know essential characteristics of the products they wish to buy, before the final

placement of the order.
- The offers posted by LUXXA are only valid within the availability of the stocks.
-Luxxa-boutique agrees to deliver a product in accordance with the contract and is liable for any non-conformity existing upon the delivery.


The prices are shown in euro and are only valid on the day when the customer places the purchase order. They do not take into account the delivery costs, invoiced additionally, and indicated before the confirmation of the order. The prices take into account the VAT (for Customers in the European Union) applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.

Since the new regulations of July 1, 2021, for all countries of the European Union, the current VAT rate applies according to your country of destination.

Payment of the full price must be made when placing the order. At no time, the amounts paid can be considered as a deposit or deposits.

The prices after the application of discounts are notified before the confirmation of the order.

Sale prices are valid on a range of items posted on the e-shop, within the availability of the stocks.

Any order validated on the site and delivered outside the European Union may be subject to customs duties which are imposed when the package reaches its destination. These customs duties related to the delivery of an item are the responsibility of the consumer and are his responsibility. SARL LUXXA is not required to check and inform its consumers of the applicable customs duties. To know them, it is up to the consumer to inquire with the competent authorities of his country. In the event of the recipient's refusal to pay customs duties, any sums requested from SARL LUXXA to recover the package will be deducted from the reimbursement made to the consumer.

The mention “tax included” present on the site www.luxxa-boutique.fr refers to the VAT intended for Customers in the European Union and not to customs taxes.


Promotional codes and affiliate offers do not apply to shipping fees unless the promotional code is specifically intended for shipping fees.

Each order can benefit from a promotional code only once, and these codes cannot be combined with other promotional codes or offers unless otherwise stated.

It is not possible to exchange offers and promotional codes for cash.

In the case of returning an item with a partial refund or credit, promotional codes and affiliate offers cannot be reused for a new purchase. Refunds and credits will only cover the amount actually paid, excluding the portion paid with promotional codes and affiliate offers.


The Luxxa Boutique affiliation is open to anyone with a registered account on the website www.luxxa-boutique.fr.

Here are the definitions and conditions for the allocation and use of purchase vouchers for the Luxxa Boutique affiliate program:


Member/Affiliate: A person who has created a customer account on the website www.luxxa-boutique.fr and has agreed to participate in the affiliate program. This program allows the member/affiliate to promote Luxxa lingerie to their friends.

Friend : A person who does not already have a customer account on the website www.luxxa-boutique.fr and is invited to place at least one order using their member's specific promotional code.

Conditions for the allocation and use of purchase vouchers:

- The member has a 10% discount voucher that they can share with their friends, with no limit on the number of uses. This code can be found in the "My Affiliate Account" section of their personal account.

- This 10% discount voucher is valid once per person who does not have an existing customer account on the website www.luxxa-boutique.fr.

- A friend is considered "validated" when, thanks to the discount voucher shared by their affiliate, they place an order with a minimum amount of €10 including VAT (excluding shipping costs).

- Once the friend has validated their order, the member receives a 5% commission calculated on the total value of the friend's order. This commission is credited to the member's affiliate account within 30 days.

- When the total commission amount reaches or exceeds €10, the member has the option to convert it into discount vouchers that can be deducted from their future orders. The discount vouchers must be used for a minimum order amount of €10 including VAT, excluding shipping costs, within 30 days.

- If the friend requests a refund within 30 days, the member's commission will be adjusted accordingly for a partial refund and canceled for a full refund.

* It is strictly forbidden to self-sponsor, meaning a friend cannot have the same name or reside at the same address as their affiliate.

** Member and friend vouchers cannot be used in conjunction with another promotional code.


To pay for his order, the customer has at hand a payment method ensuring their security. The customer guarantees LUXXA that they have the necessary authorizations to use the payment method, when validating the order form. LUXXA reserves the right to suspend any order management and any delivery if the authorization of card payment is refused on the part of officially accredited bodies or in the case of non-payment. LUXXA especially reserves the right to refuse to make a delivery or to execute an order from a customer who has not fully or partially settled a previous order or with whom a payment dispute is in progress. LUXXA has configured an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge.

Card payment method: Your card number is entered in a secure space by CAISSE D’EPARGNE with the SP PLUS system. We use the 3Dsecure payment system. You will be asked to enter the following payment information (card number, validity date and cryptogram) and to confirm the payment by using an authentication method. Each bank is free to choose its authentication method (please contact your bank to find out your authentication system).
After the confirmation of your payment, you will receive an electronic payment receipt with the LUXXA business header, at the e-mail address mentioned in your order.

Method of Payment with Paypal: This method offers you the possibility of paying for your order in a secure manner without having to enter your bank information if you have a Paypal account.

Method of payment in installments with Alma: With Alma, we offer you the possibility of spreading your payment by paying in installments. It's simple and secure! If you don't know Alma, go to https://getalma.eu/customers

For more information on our payment methods, go to the page dedicated to secure payment: https://www.luxxa-boutique.fr/en/content/5-secure-payment


The order will be executed at the latest within 3 days from the day following that on which the customer placed their order. If the ordered product is not available, the customer will be informed as soon as possible and will have the possibility to cancel their order. The customer will then have the choice of requesting either refund, by having the amounts paid within 30 days at the latest of their payment, or the replacement of the product.


The right to use the software of the www.luxxa-boutique.fr shop is granted to the customer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, under Article L122-6-1 of this Code, the customer has a reproduction right exclusively for the configuration of a backup copy, when this is necessary to preserve the use of the software. In any case, the software author retains a property right over their work, which the customer undertakes to observe.


If one or more stipulations of these general conditions are considered invalid or declared as such in accordance with a law, a regulation or following a final decision of a competent court, the other stipulations will remain in full force and according to their scope.


The fact that one of the parties does not claim a breach, by the other party, of any of the obligations indicated in these general conditions cannot be interpreted thereafter as a waiver regarding the obligation in question.


If any of the clause headings and any of the clauses are difficult to interpret, the headings will be declared non-existent.


Notwithstanding the specific warranty conditions offered to the customer with the item delivered, the items sold on the website www.luxxa-boutique.fr are subject to the warranty conditions stipulated by the law.

The liability of LUXXA cannot be claimed:

- in the event of breach of contractual obligations because of an act of God or a force majeure event;

- in the event of non-substantial differences between the photos, texts and illustrations of the items on our website and the ordered items.


These general conditions are subject to French law. This is the case for the substantive rules as well as for the formal rules. In the event of a dispute or complaint, the customer will first contact Luxxa-Boutique to obtain an amiable solution. In a second step and in the event of an appeal, the customer may lodge a complaint with SARL LUXXA, 36 Allée des Issards, 30650 Rochefort du Gard, France.


Luxxa-boutique.fr is registered with CNIL

The information requested from the customer is necessary for the processing of their order and may be communicated to the contractual partners of the Luxxa-boutique company involved in the execution of this order. The customer can write to the company Luxxa-boutique whose contact details are subject to the confidentiality convention in the website, to oppose such communication, or to exercise their rights of access, rectification with regard to the information concerning them and appearing in the files of the company Luxxa-boutique, in accordance with the law of 6 January 1978.


The “Luxxa” brand, illustrations, logos and slogans, designs and models appearing on the website are and will remain the exclusive property of the company LUXXA. Any complete or partial reproduction, without the explicit prior agreement of LUXXA, is strictly prohibited in accordance with articles L 335-2 and L 335-3 of the intellectual property code and it is a breach and an offence.